REFUND POLICY

Lost or damaged parcel
If your parcel is lost, damaged or destroyed during transport, Platinum Solutions Sàrl takes full responsibility. Our secure delivery service allows us to handle these cases directly. If there is a problem, we will send you a new parcel at no extra cost.

If you have any questions, contact our team by email: we will do our utmost to meet your expectations.

Product exchanges
Exchanges are not possible. Purchases made from Platinum Solutions Sàrl do not carry an implied warranty on the goods. However, we encourage you to report any defect to us so that we can monitor quality.

Changing an order
An order can only be changed if it has not yet been processed. To do so, please contact us quickly.

Cancellation
You can cancel your order as long as it has not been shipped. If preparation of your order has already started, a cancellation fee of 40% of the purchase price will be charged. Orders already out for delivery cannot be cancelled.

Product returns
Returns are only accepted if the product is genuinely defective. All our items undergo strict quality control before shipping. If a product has a manufacturing defect, send us a clear photo, ideally in its original packaging, together with your order number. The item must be unused and in the same condition as when received to be eligible for return.

Deadline for reporting a defect
Any claim concerning a visible defect must be made within 7 days of receiving the order. After this period, the product is deemed to conform. To report a defect, contact us at info@capilactive.ch
with a clear photo of the product in its original packaging and your order number. We will then tell you how to proceed with a possible replacement or return.